A PWA is more than a responsive website
A Progressive Web App opens in a browser but can be installed on the home screen, run full-screen and support selected offline scenarios. For customer portals, internal tools, field teams and frequent repeat actions, this can be enough.
Where the format works best
Consider a PWA when you need to launch across devices quickly, update logic frequently and avoid app-store release cycles. One codebase simplifies support, while users can begin without a separate download.
When native is the better choice
A native app can be more suitable when the product depends on complex background activity, specialised device features or maximum graphics performance. The decision should come from the scenario, not from the desire to have an App Store icon.